Our mission is simple: To help provide your website visitors with an awesome experience. We do this by equipping your website with a 24/7 concierge team ready to attend to your visitors and capture any opportunities that come your way. Here are some key benefits of our service:
Be there for your users
In the age of social media, it's important to stay connected to your user base. By keeping you online 24/7, our service will help you project the right image and let your visitors know that you're always there for them whenever they need assistance.
Improve user experience
Whenever a visitor initiates a chat, our agents will address their needs in a cordial and professional manner. Whether they're a potential customer or just have a simple question, our goal is to provide each and every visitor with a positive experience.
Increase conversions
Our service makes sure that someone's always online to attend to your visitors and address their needs. By doing so, we'll help you capture more opportunities and ultimately increase your overall conversion rate.
Operate more efficiently
In the modern world, information has become easier to deliver digitally than through conventional methods. As such, employing live chat and text messaging software can help you handle visitor issues with greater efficiency than ever before.
Here are some key features of the Razorchat service:
Real chat agents
Our goal is to provide your visitors with the best possible experience. As such, we only employ real chat agents and never use chatbots.
Customizable alerts
In your online dashboard, you'll be able to customize what you wish receive alerts for and where you want alerts to be sent.
Mobile friendly webapp
Compatible with all popular devices, our webapp allows you to easily access and manage your service from just about anywhere.
Detailed chat reports
For every chat instance, you'll be provided with a real-time report highlighting any actionable information regarding the visitor's request.
Custom chat responses
Through our online webapp, you'll be able to easily create/manage your own scripts, which our agents will use while chatting with your visitors.
Flexible pricing
We strive to show you results. As such, our pricing is highly customizable to accomodate whatever amount of web traffic you experience.
Get started in 3 easy steps:
1) Request a free trial
Shortly after you request a trial, you'll be contacted by an account manager whom will help you create your account and install your chat widget.
2) Customize your account
After your account is created, we'll work with you to customize your settings and create your chat scripts so we can engage your users however you deem appropriate.
3) We'll do the rest
Once your settings and chat scripts are ready, we'll be on standby to engage your visitors and help you capture every opportunity that comes your way.
Select a plan for a free trial. No credit card required.
AFTER HOURS
Coverage after your business hours
Full chat transcripts
Real-time activity alerts
No long-term contracts
No setup fee
Starts at $99/mo
ROUND THE CLOCK
24x7 coverage
Full chat transcripts
Real-time activity alerts
No long-term contracts
No setup fee
Starts at $179/mo
CUSTOM HOURS
Create your own schedule
Full chat transcripts
Real-time activity alerts
No long-term contracts
No setup fee
Price upon request
Here are some common questions and answers that you may find helpful.
No. The reason why people elect to use "live chat" is because they want to chat with an actual person. Chatbots don't fit that description and only serve as a giant billboard that reads "We don't want to talk to you!" which probably isn't the message you wish to convey to your users. As such, we only employ real people to handle our live chat service. No exceptions.
Yes. In your dashboard, you can create scripts for our agents to use for support-related inquiries. Whether you want us to create a support ticket or just relay information to the visitor, we'll be more than happy to assist your users with any issues they may have.
If an agent is unable to handle a visitor's issue with the scripts on hand, we'll instruct them to contact you directly for assistance. You'll be able to specify your preferred contact method in your dashboard settings.
For the most part, yes. While we don't want our agents to behave like robots (please see above), we also strive to make sure nothing's ever said that may reflect poorly on you or your organization. As such, we stick to the scripts you create to minimize the risk of any misrepresentation.
Yes. In our online portal, you will have access to full transcripts of each and every chat instance that we engage in. If you have alerts enabled in your account, our system can alert you with a chat summary and transcript at the end of each chat.
If you need help installing the chat widget, simply let us know and we'll be more than happy to assist you with the installation process.
If you wish to request a free trial or contact us, we'd love to hear from you.